MEDI-OPS, LLC
PRIVACY POLICY
Medi-Ops, LLC may collect certain personal information while carrying out Services it offers. The following Privacy Policy provides crucial information, notices, and guidelines for You and all users of any Medi-Ops Service(s). Please review the Privacy Policy as it may apply to You and Your relationship with Medi-Ops during and after You utilize any Medi-Ops Service(s).
1. Definitions. Unless otherwise stated, capitalized terms in this Privacy Policy shall have the following meanings:
a. “Data” shall mean PHI and PII, collectively.
b. “Medi-Ops” shall mean Medi-Ops, LLC, a Colorado limited liability company with its principal place of business located at 2851 S Parker Rd, Ste 976, Aurora, CO 80014.
c. “PHI” shall mean protected health information: any information, whether oral or recorded in any form or medium, that relates to the past, present, or future physical or mental health or condition of an individual.
d. “PII” shall mean personally identifiable information: both direct identifiers (such as Your name, address, social security number, or biometric information) and indirect identifiers (such as Your date of birth, place of birth, mother’s maiden name, metadata about Your interaction with an application or service, or other information that, alone or in combination, would allow a reasonable person, who does not have personal knowledge of the relevant circumstances, to identify You with reasonable certainty).
e. “Policy” shall mean this Privacy Policy, as amended from time to time.
f. “Service” or “Services” shall mean services offered by Medi-Ops as defined in the Medi-Ops digital Terms of Service.
g. “Website” shall mean the website and domain owned and operated by Medi-Ops, found at [https://www.medi-ops.com], including any pages or subpages stemming from the aforementioned URL.
h. “You” or “Your” shall mean any person who engages Medi-Ops any Service(s) or any person reading these Terms.
2. What Data Does Medi-Ops Collect? Medi-Ops may collect Your Data when You utilize any Service(s). You may opt out of providing any or all Data, but, in such an event, You may not be able to utilize some or all such Services.
a. PII Collected Directly. When you communicate with, or engage, Medi-Ops, Medi-Ops may collect Your:
i. Full legal name and/or any aliases;
ii. Date of birth;
iii. Social security number;
iv. Healthcare group and policy numbers;
v. Street and/or mailing address;
vi. Telephone number;
vii. E-mail address;
viii. Financial and/or bank information; and
ix. Browsing history.
b. PII Collected via Third Parties. Medi-Ops may receive Your PII from third parties, including, without limitation, relatives, postal carriers, private couriers, insurance carriers and/or healthcare providers, internet service providers, and mobile carriers. PII supplied by such third parties aids Medi-Ops in carrying out its Services as stated in the Medi-Ops Terms of Service.
c. Cookies. Medi-Ops may utilize cookies and other related tools (collectively “cookies”) to enhance Your experience. Medi-Ops may utilize cookies for:
i. Recognizing Your login(s) to the Website;
ii. Tracking Your preferences;
iii. Preventing identity theft and fraud and maintaining and improving security of the Website; and
iv. Utilizing Data for internal purposes, such as analyzing Website traffic and locations of user origins.
3. What Does Medi-Ops Use Your Collected Data For? Medi-Ops may collect Your Data in order to initiate, facilitate, perform, complete, or improve Services, or for any other reason stated within this Policy. As such, Medi-Ops may collect Your Data for the purposes stated in this section.
a. Healthcare Operations. Medi-Ops may collect Your Data for the purposes of treatment, payment, and related health care operations, in most cases without Your written permission.
b. Personalization. Medi-Ops may collect Your Data to connect You with Services You need and/or may personally prefer by making recommendations to You based on the Your history of using certain Services.
c. Troubleshooting and Maintenance. Medi-Ops may collect Your Data to troubleshoot and resolve network or other information technology-related issues concerning the Website, user account(s), or individual Service(s).
d. Communication with You. Medi-Ops may collect Your Data to communicate with You in the manner You prefer, including via electronic mail, telephone, text messages, or in-app notifications. By calling or texting our toll-free number at +1 (844) 633-4677, You agree to receive text messages. If you no longer wish to receive such text messages, You may opt out at any time by replying "STOP".
e. Marketing. Medi-Ops may collect Your Data for the purpose of sending newsletters, promotional materials, sales offers, and other marketing material. You always have the opportunity to opt out of such marketing material.
f. Identity Theft Prevention. Medi-Ops may collect Your Data to verify Your identity and aid in the prevention of identity theft and/or fraud.
g. Training. Medi-Ops may collect Your Data to ensure that Medi-Ops personnel meet company and industry standards of care and follow established policies and procedures, as well as certain other management functions.
h. Legal Compliance. Medi-Ops may collect Your Data to comply with local, state, or U.S. (federal) laws, including, without limitation, identity theft, fraud, and criminal laws. Medi-Ops may also collect Your Data as mandated by a lawfully issued order of a court of law or law enforcement or military authority.
4. Does Medi-Ops Share Your Data? Medi-Ops deems the protection of Your Data to be of vital importance. Accordingly, Medi-Ops will not share any of Your Data with third parties except as provided in this section below.
a. Treatment. Medi-Ops may provide Your Data to other health care providers involved in Your treatment and/or care and may transfer Your PHI to a hospital or dispatch center.
b. Third-Party Services. In utilizing Services offered by Medi-Ops, You may be utilizing services which are provided by third parties with whom Medi-Ops does not have a parent-subsidiary relationship or over whose decisions Medi-Ops has no control or right of control. When utilizing these third-party services, You and/or Medi-Ops may provide Data to these third parties.
c. Family and Friends. Medi-Ops will always make a good faith effort to secure Your consent prior to providing Your Data to an immediate family member, other relative, close personal friend, or other individual involved in your treatment and/or care if such disclosure is necessary. However, if Medi-Ops is unable to obtain your consent and believe the disclosure is necessary to your best interests (such as being in a state of unconsciousness), Medi-Ops may provide Your Data to one or more of the aforementioned parties.
d. Voluntary Information. Medi-Ops may provide Your Data to third parties if explicitly given permission to do so by You. You will always have the opportunity to revoke such permission to third parties by changing Your corresponding preferences on the Website.
e. Legal Compliance. Medi-Ops may provide Your Data to courts of law pursuant to subpoenas or to other law enforcement or military authorities upon a lawfully issued order.
f. Public Safety. Medi-Ops may provide Your Data to third parties to avert a grave threat to the health and safety of You, another person, or the public at large.
g. Workers’ Compensation. Medi-Ops may provide Your Data to third parties to comply with local, state, or federal workers’ compensation laws.
h. Death. In the event of Your death, Medi-Ops may provide Your Data to coroners, medical examiners, and funeral directors for identifying You, determining Your cause of death, or carrying on their duties as authorized by law.
i. Organ Donor. In the event You are an organ donor, Medi-Ops may provide Your Data to organizations that handle organ procurement or organ, eye, or tissue transplantation or to an organ donation bank, as necessary to facilitate organ donation and transplantation.
j. Research. Medi-Ops may provide Your Data to third parties conducting medical research, but only subject to strict oversight and required approvals.
5. Medi-Ops Record-Keeping Practices. Medi-Ops establishes, monitors, updates, and maintains procedures and policies for the timely creation, preparation, filing, retrieval, and disposition of all Data generated via its provision of Services. Subject to applicable law, Medi-Ops ensures that Your Data is available to You and any other appropriate persons. As such:
a. Access. You may inspect and copy most of Your Data which Medi-Ops maintains. Medi-Ops will make reasonable efforts to provide You with access to the requested Data within thirty (30) calendar days of Your request.
b. Fees. Medi-Ops reserves the right to charge You a reasonable fee for the retrieval and copying of Your Data.
c. Denials. In the event Medi-Ops denies a request for Data, it will provide You a written response and inform You of your appeal rights, if any.
d. Amendments. You have the right to request that Medi-Ops amend or correct Your Data. In the event You make such a request for amendment, please allow up to sixty (60) calendar days for the amendment to take effect. Medi-Ops will notify You upon completion of the amendment.
6. Communication Preferences. Medi-Ops provides You a “Communication Preferences” portal on the Website whereby You may change the extent of Data You provide and the form and method of communications You Prefer when Medi-Ops communicates with You.
7. Condition of Use. In the event You opt to utilize the Website, Your utilization of the Website and any dispute over privacy is subject to this Policy and the Medi-Ops, LLC Terms of Service, including limitations on damages, resolution of disputes, and application of the law of the State of Colorado.
8. Modification of Policy. Medi-Ops may, at its sole discretion, periodically or ad hoc, update, supplement, amend, otherwise modify, or terminate this Policy with immediate effect. In the event of such a change, Medi-Ops may notify You of such change via the preferred contact method and address You last provided to Medi-Ops.
9. Conflict. This Policy is to be read and interpreted in harmony with the Medi-Ops, LLC Terms of Service. However, in the event of a conflict between one or more provisions of this Policy and one or more provisions of the Medi-Ops, LLC Terms of Service, the provisions of this Policy shall prevail and govern to the extent of the conflict.
10. California Residents. In the event you are a resident of the State of California, then California law may provide you with additional rights regarding Medi-Ops’ use of your Data. To learn more about your California privacy rights, please review the Medi-Ops, LLC California Consumer Privacy Act Notice.
11. Contact. In the event you’d like to further inquire about Medi-Ops’ privacy practices or make a claim or complaint arising from the terms of this Policy, please contact the Medi-Ops Privacy Officer via electronic mail at [info@medi-ops.com], via telephone at +1 (844) 633-4677, or via certified mail at the below address:
Medi-Ops, LLC
Attn: Privacy Officer
2851 S Parker Rd
Ste 976
Aurora, CO 80014
This Policy was last updated on March 17th, 2024.
MEDI-OPS, LLC 2024