Medi-Ops Client Portal

Medi-Ops Privacy Policy

Medi-Ops, LLC (“Medi-Ops,” “we,” “us,” or “our”) wants you to be familiar with how we collect, use and disclose your personal information. This Privacy Policy describes our practices in connection with Personal Information that we collect through websites operated by us from which you are accessing this Privacy Policy (the “Websites”), through the software applications made available by us for use on or through computers and mobile devices (the “Apps”), as well as through HTML-formatted email messages that we send to you that link to this Privacy Policy (collectively, including the Websites and the Apps, the “Services”). “You” or “your” refers to our customer or other visitor to or user of our Services. By providing Personal Information to us, you acknowledge that you understand and agree to this Privacy Policy.

In accordance with our Website Terms of Use [app.medi-ops.com/terms-condition], you must be and individual age18 years old or older or a commercial entity to use our Services. Medi-Ops, LLC is responsible for the processing of your Personal Information under this Privacy Policy. Please direct any questions regarding the processing of your Personal Information as indicated below under Contacting Us.

1. PERSONAL INFORMATION WE MAY COLLECT

“Personal Information” means any information relating to an identified or identifiable individual. We may collect the following categories and specific elements of information that, alone or in combination, may be Personal Information depending on applicable laws in your location:

The types and categories of personal data we collect or process include:

Account and contact information, including name, address (such as home address, work address, or other address)], email address, phone number, and other contact information you provide us.
Payment information, including credit card or debit card information and information about the payment methods and services you use in connection with the Services.
Account history, including information about your transactions.
Demographic information, including your age, if you have consented to such information collection in connection with the Services.
Device information, including your IP address.

Some of the information identified above, including your age, may be considered sensitive data under certain laws. If required under applicable law, we will collect and process sensitive personal data only with your consent and only in relation to the Services. We do not sell or share your sensitive personal data.

We may use a third-party payment service to process payments made through the Services. If you wish to make a payment through the Services, your Personal Information, including payment details, may additionally be collected by the third party, and not by us, and will be subject to such third party’s privacy policy and other terms, rather than this Privacy Policy or our Terms of Use. We have no control over, and are not responsible for, such third party’s collection, use, and disclosure of your Personal Information.

2. SOURCES OF PERSONAL INFORMATION

We may collect or source Personal Information from the below categories of sources of Personal Information:

FROM YOU THROUGH THE SERVICES: We may collect Personal Information directly or indirectly from you through the Services, e.g., when you sign up for a newsletter, create an account, use our Website or Apps, contact us through our support channels, communicate with us through social media platforms, or interact with us over the phone. Some information may be collected using cookies or other similar technologies. Please review the section below “Cookies And Other Technologies” for further information.

FROM THIRD-PARTY SOURCES: We may receive your Personal Information from third-party sources, such as social media platforms (for example if you permit information to be shared from or accessed through your social media account). Connecting the Services to social media platforms is optional, and your use of such social media platforms is subject to those platforms’ policies and terms.

3. HOW WE MAY USE PERSONAL INFORMATION

We may use Personal Information for the following business and other purposes:

To respond to your inquiries.
To send administrative information to you, for example, information regarding the Services and changes to our terms, conditions, and policies.
To complete and fulfill your requests, for example, to deliver Services to you, communicate with you regarding Services and provide you with related customer service and support.
To send you marketing communications that we believe may be of interest to you for our marketing, advertising and promotion activities related to our Services, including via SMS text messages or phone calls to the mobile phone number you provided (with your consent where required by applicable law).
To operate, maintain, secure, and protect our Services.
To facilitate social media platform sharing functionality.
To enable you to send messages to others through the Services. By using this functionality, you are responsible for providing any notices and obtaining any consents that may be necessary for us or our service providers to process the name, email address, or other information necessary to process the message communications, and you represent that you have the authority to do so and to permit us and our service providers to use such information in accordance with this Privacy Policy.
For our business purposes, such as data analysis, audits, fraud monitoring and prevention, developing new products, enhancing, improving or modifying our Services, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities.
To engage in other legitimate purposes as required or permitted by applicable law.
To comply with applicable laws and regulations.

State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information.

For example, California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia provide their state residents with rights to:

Confirm whether we process their personal information.
Access and delete certain personal information.
Correct inaccuracies in their personal information, considering the information's nature and processing purpose (excluding Iowa and Utah).
Data portability.
Opt-out of personal data processing for:

targeted advertising (excluding Iowa);
sales; or
profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah).

Either limit (opt-out of) or require consent to process sensitive personal data.

The exact scope of these rights may vary by state. To exercise any of these rights please contact [info@medi-ops.com]

Nevada provides its residents with a limited right to opt-out of certain personal information sales. Residents who wish to exercise this sale opt-out rights may submit a request to this designated address: [info@medi-ops.com]. Please know we do not currently sell data triggering that statute's opt-out requirements.

4. HOW WE MAY SHARE INFORMATION

Your Personal Information may be disclosed:

To any affiliates and subsidiaries for the purposes described in this Privacy Policy.
To our third-party service providers and partners who provide services such as website hosting, data analysis, payment processing, fulfillment, information technology and related infrastructure services, email delivery, auditing, provision of content for use with the Services with your consent, and other similar services. Payment processing service providers process payment card data and other related information. Medi-Ops does not store your payment card data. Data obtained through the SMS short code program will not be shared with any third parties for their marketing reasons/purposes.
To identify you to anyone to whom you send messages through the Services.
To otherwise share your Personal Information with your consent or pursuant to your instructions.
To a competent authority in response to a request for information if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation or legal process, including to meet security or law enforcement requirements.
To law enforcement officials, government authorities or other third parties as necessary to protect our or your rights, property or safety, or that of our business partners, or as otherwise required by applicable law, for example to investigate fraud.
In an aggregated and de-identified or anonymized form.
For other legitimate purposes permitted by applicable law.

When third parties are given access to your Personal Information, we will take appropriate contractual, technical and organizational measures designed to ensure that your Personal Information is processed only to the extent that such processing is necessary, consistent with this Privacy Policy, and in accordance with applicable law. The categories of Personal Information that may be disclosed to third parties for a business purpose in accordance with the above are set forth in Section 1.

5. COOKIES AND OTHER TECHNOLOGIES

Cookies are randomly generated alphanumeric pieces of information that a website transfers to your computer used to browse a website. Cookies allow us to collect information such as browser type, time spent on the Services, pages visited, language preferences, and other internet traffic data. Similar technologies may be used instead of or in conjunction with cookies, such as web beacons, which are small, non-recognizable pictures downloaded to your computer when a specific website is loaded.

We use information from cookies and similar technologies for the following purposes:

To help maintain the security of our Services.
To facilitate navigation, display information more effectively, and to personalize your experience while using the Services, including recognizing you as a unique visitor (with a random alphanumeric identifier).
To conduct Website analytics to understand how users use our Websites and improve the Websites and our Services.
To assist your use of the Services.
To help us resolve questions and other inquiries regarding the Services.
To support marketing activities and provide direct marketing communications to you if you have consented to receive such communications, where applicable.

TYPES OF COOKIES

Required Cookies: Required cookies are necessary for the operation, maintenance, and/or security of our Services.

Functional and Analytic Cookies: These cookies collect information about how visitors use our Services, such as which pages visitors go to most often and if they receive error messages from web pages. As set forth above, we may use third parties to help us understand how visitors engage with our Services. This means that when you engage with our Services, your browser automatically sends certain information to these third parties. This includes, for example, the web address of the page you’re visiting and your IP address. These cookies additionally remember choices you make (such as your language or the region you are in) and provide enhanced or more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages you can customize.

Marketing Cookies: These cookies are used to deliver advertising more relevant to you and your interests. They are also used to limit the number of times you see a certain advertisement as well as help measure the effectiveness of the advertising campaigns. They may be placed by third-party advertising networks with our permission. They remember that you have visited a website and may share this information with other organizations such as other advertisers.

Two types of cookies may be used on our Websites: session cookies (which are temporary cookies that remain in the cookie file of your browser until you leave the site) and persistent cookies (which remain in the cookie file of your browser for longer, though the time period will depend on the lifetime of the specific cookie or until you delete your cookies).

DISABLING AND ENABLING COOKIES

You can use your browser or device settings to review and erase or delete cookies at any time. Note that by disabling certain categories of cookies you may be prevented from accessing some features of our Services, certain content or functionality may not be available, or the Services may not operate correctly.

Depending on your location, you may also opt out of third-party cookies relating to behavioral advertising by visiting the following websites:

European Interactive Digital Advertising Alliance (EDAA): www.youronlinechoices.eu and www.edaa.eu
Digital Advertising Alliance (DAA): www.aboutads.info/choices/
Network Advertising Initiative (NAI): optout.networkadvertising.org

Opting out does not mean you will no longer receive online advertising. It does mean that the company or companies from which you opted out will no longer deliver ads tailored to your browsing preferences and usage patterns. You may temporarily continue to see some tailored ads produced from ongoing advertising campaigns.

The above opt-out tools rely on the use of cookies, and to the extent your browser settings impact use of third-party cookies, the above tools may not operate correctly. The above tools also apply only to the browser on which they are exercised. If you want to apply these tools to multiple devices or multiple browsers, you must exercise these tools on each browser and/or device.

DO NOT TRACK

There are different ways to prevent tracking of online activities. Some web browsers may allow you to enable a do-not-track feature that alerts the websites you visit that you do not want your online activities to be tracked. Our Websites may not recognize or react in response to do-not-track signals. At present, no generally accepted standards exist on how companies must respond to do-not-track signals. In the event a final standard is established, we will assess and provide an appropriate response to these signals.

6. THIRD PARTY SERVICES

This Privacy Policy does not address, and we are not responsible for, the privacy, information, security, data protection, or other practices of any third parties, including any third party operating any site or service to which the Services link. The inclusion of a link on the Services does not imply endorsement of the linked site or service by us or by our affiliates. We are not responsible for the collection, usage and disclosure policies and practices (including the data security practices) of other organizations, including social media platforms, application developers, application providers, social media platform providers, operating system providers, wireless service providers or device manufacturers, including any Personal Information you disclose to other organizations through or in connection with our informational pages available on social media platforms.

7. SECURITY

We implement appropriate physical, technical and administrative measures designed to protect your Personal Information that we maintain within our organization against accidental or unlawful destruction or accidental loss, damage, alteration, unauthorized disclosure or access, as well as all other forms of unlawful processing. Unfortunately, no data transmission or storage system is guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the “Contacting Us” section below.

If we learn of and confirm the occurrence of a security incident leading to the misappropriation or accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, your personal information transmitted, stored or otherwise processed on our systems that compromises the confidentiality, integrity or availability of your Personal Information, we may attempt to notify you electronically by posting a notice on our Services or by sending you an email or otherwise in accordance with applicable law.

8. YOUR CHOICES

If you no longer want to receive marketing-related emails from us on a going-forward basis, you may opt-out of receiving these marketing-related emails by clicking on the “unsubscribe” link provided in any such communication. Please also note that if you opt-out of receiving marketing-related emails from us, we may still send you important administrative messages.

If you no longer wish to receive marketing related SMS text messages, you may opt-out of SMS text messages as described in the text message (which may be by replying with STOP to the message you received).

You may request deletion of your personal information by contacting us and providing the required verification information and other details we need in order to handle the request appropriately.

9. CALIFORNIA RESIDENTS

If you are a California resident, please review our California Privacy Notice Supplement [www.medi-ops.com/wp-content/uploads/2025/11/California-Privacy-Notice-Supplement.pdf]

10. RETENTION PERIOD

We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by applicable law. If you request that we close your account, we will close your account and delete some of your personal information within 45 days. We do not use and do not retain location data that may be embedded in the metadata of information you upload through the Services.

11. USE OF SERVICES BY MINORS

The Services are not directed to individuals under the age of eighteen (18), and we request that these individuals do not provide Personal Information through the Services. If you believe that we have mistakenly or unintentionally collected personal information of a minor through our sites without appropriate consent, please notify us so that we may immediately delete the information from our servers and make any other necessary corrections.

12. CROSS-BORDER TRANSFER

The Services are controlled and operated by us from the United States. Your Personal Information may be stored and processed in any country where we engage service providers, and by using the Services you consent to the transfer of information to countries outside of your country of residence, including the United States, which may have different data privacy and data protection rules than those of your country. To the extent Personal Information is transferred to a recipient in a country that does not provide an adequate level of protection for Personal Information, we will take measures designed to adequately protect your Personal Information in accordance with applicable law.

13. UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. If we believe that the changes are material, we will notify you by an appropriate means. The most current version of this Privacy Policy is located at www.medi-ops.com.

14. CONTACTING US

If you have any questions about this Privacy Policy, please contact us by email at [info@medi-ops.com].

Updated [11/18/2025]